22app's Privacy Policy
Our complete and transparent policy on how your personal information is collected, stored, and protected is described in detail here.
22app ("we", "our", "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy tells you what information we collect when you use our website, why we collect it, how that information is used, and what your rights are. By reading this policy, you will get a complete picture of our data practices.
Continuing to use 22app's services means you agree to the terms of this Privacy Policy. If you do not agree with these terms, please stop using the platform.
What Information We Collect
22app collects information in various ways. The types of information are described in detail below:
A. Identity Information
Information you voluntarily provide when registering an account:
- Full name
- Date of birth (for age verification — users 21+ only)
- Mobile number
- Email address (if provided)
- Password (stored in encrypted form — never readable in plain text)
B. Transaction Information
Information collected during deposit and withdrawal processes:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction reference number
C. Technical Information
Information automatically collected when you visit our website:
- IP address
- Browser type and version
- Device type (mobile/desktop)
- Date and time of visit
- Cookie and session data
- Referral URL (which page you came from)
D. Gaming Activity Information
Information collected from your gaming activity on the platform:
- Game play history
- Bet amounts and results
- Bonus usage and wagering history
- Login and logout times
How Information Is Used
22app uses your information only for the following legitimate and transparent purposes:
- Account management: Your information is used to create, verify, and maintain your account.
- Payment processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
- Service improvement: To further improve our gaming experience, website performance, and customer support.
- Security and fraud prevention: To detect suspicious activity and keep your account secure.
- Age verification: To ensure that only individuals aged 21 or above can use the platform.
- Customer support: To help resolve your issues via live chat or email.
- Responsible gaming: To monitor unusual gaming behaviour and ensure responsible gaming.
- Bonuses and offers: To provide bonuses and promotional offers applicable to you.
Data Storage & Security
22app gives the highest priority to protecting your information. We apply industry-standard technical and administrative measures.
SSL Encryption
All data transmission on our website is protected by SSL (Secure Socket Layer) encryption. This means third parties cannot read information exchanged between your browser and our servers.
Secure Servers
Your information is stored on secure, controlled servers. Passwords are kept as encrypted hashes — even our staff cannot see your password.
Access Control
Access to your information is granted only to authorised staff, and only when needed for a specific task. All access is logged and monitored.
Regular Security Reviews
22app regularly reviews and updates its security measures. When new threats are identified, a prompt response is made.
Sharing Information with Third Parties
22app does not sell or rent your personal information. However, limited information may need to be shared in specific circumstances:
Payment processors
The minimum necessary information (mobile number and transaction amount) is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These service providers have their own privacy policies.
Game software providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive the minimum information needed to operate games. This information is used solely for the purpose of providing gaming services.
Legal obligations
In the case of a court order or legal requirement, necessary information may be provided at the request of authorities. In such cases, 22app provides only the minimum information legally required.
Business transfers
If there is a significant change to 22app's business operations (such as a merger or acquisition), user information may be transferred to the new ownership. In such cases, we will notify users in advance.
Cookies & Tracking Technologies
22app uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential cookies
These cookies are required for the website's core functions — such as maintaining your login session. Without them, the website does not work properly.
Performance cookies
These measure website speed and performance. By understanding which pages are used most, we can improve our services.
Preference cookies
These remember your language and other preferences so you do not have to set them again next time.
Cookie controls
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to stop working.
Your Rights
As a user of 22app, you have the following rights over your information:
Right to access
You may request to know what information we hold about you.
Right to correction
You may request correction of incorrect or incomplete information.
Right to deletion
In certain circumstances, you may request that your information be deleted.
Right to restrict processing
You may request that the use of your information be limited for specific purposes.
Right to data portability
You may request your data in a structured, common format.
Right to be notified of breaches
It is our responsibility to notify you in a timely manner in the event of a data breach.
To exercise these rights, contact us at [email protected]. We are also available 24/7 via live chat.
How Long Data Is Retained
22app does not retain any information longer than necessary. The retention standards for different types of information are described below:
- Account information: For as long as the account is active, and for a defined period after account closure to meet legal requirements.
- Transaction information: For the period required to meet financial audit and legal obligations.
- Gaming history: Retained for as long as needed for dispute resolution and as proof of fairness.
- Technical logs: For a limited period as needed for security analysis.
- Cookie data: According to each cookie's expiry — session cookies are deleted when the browser is closed, persistent cookies are deleted after their set period.
Protection of Minors
22app strictly provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If any person registers using false information, their account will be cancelled and any information associated with that account will be deleted.
If you become aware that a minor is using 22app's services, please notify us immediately at [email protected].
Changes to the Policy
22app reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will:
- Publish the updated policy on this page and note the date of the update.
- For significant changes, registered users may be notified directly by email or at the time of login.
- Continuing to use the platform after the updated policy is published will be taken as acceptance of the new terms.
We recommend that you visit this page regularly and stay up to date with the latest policy.
Privacy Contact
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, contact 22app through any of the following channels:
Email us for privacy-related requests:
[email protected]
Live Chat
Get immediate assistance via 24/7 live chat. Support is available in both Bengali and English.
22app will try to respond to your privacy requests as quickly as possible. We are committed to protecting your information and take every question you have seriously.
Enjoy gaming safely on 22app
With SSL encryption and Fair Play guaranteed, 22app keeps both your information and your experience protected.
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