22app Terms & Conditions
Please read all terms carefully before using this platform. The policies described here govern your account, bonuses, payments and responsible gaming experience.
Introduction & Consent
These Terms and Conditions ("Terms") apply to the use of the 22app platform and all its services. By registering on our platform or continuing to use it, you fully agree to these Terms.
22app is an online gaming platform operated for users in Bangladesh. Using our services means you have accepted every clause of these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.
22app reserves the right to change or update these Terms at any time. Users will be notified of any significant changes. Continued use of the platform after changes have been made indicates that you have accepted the updated Terms.
Account Registration & Management
2.1 Eligibility Requirements
To open an account and use services on the 22app platform, you must meet the following conditions:
- You must be 21 years of age or older.
- You are of sound mind and making this decision of your own free will.
- All information you provide is accurate, truthful and up to date.
- You do not reside in a jurisdiction where online gaming is completely prohibited.
2.2 Account Security
Each user may open only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or termination. You are solely responsible for keeping your account password and login details completely confidential.
If you suspect any unauthorised access to your account, notify our support team immediately at [email protected] or contact us via 24/7 live chat.
2.3 Identity Verification (KYC)
22app may request to verify your identity at any time if needed. This process may require your national ID or passport details. Some services may be restricted until the verification process is complete. We keep your personal information secure in accordance with our privacy policy.
Deposit, Withdrawal & Payment Policy
All financial transactions on 22app are conducted in Bangladeshi Taka (BDT / ৳). We support only the following mobile financial services:
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳200 | ৳500 | Within 1 Hour |
| Nagad | ৳200 | ৳500 | Within 1 Hour |
| Rocket | ৳200 | ৳500 | Within 1 Hour |
| Upay | ৳200 | ৳500 | Within 1 Hour |
Rocket is the mobile wallet service of Dutch-Bangla Bank. All deposits and withdrawals are secured with SSL encryption.
3.1 Deposit Terms
- The minimum deposit amount for each method is ৳200.
- Deposited funds are generally credited to the account instantly.
- Transactions must be made from a mobile number registered in your name.
- Deposits made through a third party are strictly prohibited.
3.2 Withdrawal Terms
- The minimum withdrawal amount is ৳500.
- Withdrawals are generally processed within 1 hour.
- Withdrawals will be made to the same payment method used for the deposit.
- Withdrawals may be delayed if account verification has not been completed.
- Winnings from bonuses cannot be withdrawn until the bonus wagering requirements have been met.
3.3 Suspicious Transactions
22app is committed to preventing money laundering and fraud. For any unusual or suspicious transactions, we may request additional verification and may suspend the transaction if necessary.
Bonuses & Promotional Offers
4.1 Welcome Bonus
Users making their first deposit on 22app have the opportunity to receive a 100% match bonus of up to ৳5,000.
- Example 1: Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
- Example 2: Deposit ৳12,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳17,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25 times (25x) the bonus amount. Wagering is calculated based on the bonus amount only, not the deposit amount.
Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before winnings from the bonus can be withdrawn.
4.3 General Bonus Terms
- Bonus offers apply to eligible accounts only.
- A bonus cannot be used alongside another offer at the same time, unless explicitly stated.
- 22app reserves the right to cancel a bonus if fraud or a breach of terms is suspected.
- In any bonus-related dispute, the decision of 22app will be considered final.
4.4 VIP Program
22app's loyalty program has four tiers. Weekly cashback benefits are available at each tier:
- Bronze: Up to 0.3% weekly cashback.
- Silver: Up to 0.6% weekly cashback.
- Gold: Up to 0.9% weekly cashback.
- Platinum: Up to 1.2% weekly cashback.
You can advance to higher tiers through regular gaming activity. Our support team can provide you with full details on the benefits and conditions of each tier.
Gaming Rules & Code of Conduct
All games on 22app are operated in accordance with fair play principles. Users are required to follow the code of conduct below:
5.1 Permitted Conduct
- Play by the established rules of each game.
- Participate in competition in an honest and fair manner.
- Play within your financial limits and for entertainment purposes.
5.2 Prohibited Conduct
Any of the following activities are strictly prohibited and may result in permanent account closure:
- Using any software, bots or automated systems to play games.
- Attempting to manipulate the bonus system through collusion or multiple accounts.
- Exploiting any bug or vulnerability in the platform.
- Transferring funds to a third party's account.
- Harassing or behaving inappropriately toward other users.
5.3 Game Results
All game results are determined by a Random Number Generator (RNG), which is completely impartial and audited. If a game is interrupted due to a technical error, that round will be cancelled and the wagered stake returned.
Responsible Gaming & Protection
22app believes that gaming should be an entertainment activity. We take responsible gaming seriously and are committed to ensuring the wellbeing of our users.
6.1 Self-Control Tools
Users can use the following tools to manage their gaming experience:
- Deposit Limits: Set daily, weekly or monthly deposit limits.
- Time Out: Temporarily close your account for a set period.
- Self-Exclusion: Choose the self-exclusion option for a long-term break.
6.2 Support Services
If you feel your gaming habits are becoming problematic, please contact our support team. Support is available in both Bengali and English via our 24/7 live chat and at [email protected].
For more details, visit our Responsible Gaming page.
Intellectual Property & Copyright
All content on the 22app platform — logos, designs, software, text, graphics and other media — is the exclusive property of 22app and is protected by applicable copyright law.
Users may use the platform for personal and non-commercial purposes. Redistribution, reproduction or commercial use of any platform content without prior written permission from 22app is strictly prohibited.
The intellectual property of game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) remains with their respective owners and their terms apply separately.
Limitation of Liability & Indemnification
8.1 Limitation of Liability
22app will not be liable for any indirect, incidental or consequential damages. The platform provides services on an "as is" basis. 22app's liability will be limited in the event of any loss arising from technical issues, server downtime or network disruption.
8.2 Indemnification
If you create any legal liability for 22app by breaching these Terms or misusing our platform, you will be required to indemnify 22app for all related costs and damages.
8.3 Dispute Resolution
For any dispute or complaint, please contact our support team first. We aim to resolve all complaints honestly and promptly. You can reach us via 24/7 live chat or by email at [email protected].
Account Suspension & Closure
9.1 Closure by User
Any user may request to close their account at any time. This request can be made by emailing [email protected] or through live chat. Before closing the account, all applicable wagering requirements must be met and any withdrawable balance must be withdrawn.
9.2 Suspension or Closure by 22app
22app may suspend or close an account without prior notice in the following circumstances:
- Breach of any clause of these Terms.
- Creating multiple accounts or attempting bonus fraud.
- Failure to complete identity verification or providing false information.
- Suspicion of money laundering or illegal activity.
- Inappropriate behaviour toward other users or our staff.
If an account is closed for legitimate reasons, the actual deposit will be returned minus any bonus funds.
Privacy & Data Protection
22app prioritises the protection of your personal information. To learn more about how we collect, use and store your data, please read our Privacy Policy.
Our platform uses SSL (Secure Socket Layer) encryption technology to keep all your data secure. We do not share your financial information with third parties, except where required by legal obligation or fraud investigation.
Contact & Support
If you have any questions or need clarification about these Terms, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7
- Language: Support is available in both Bengali and English.
We are committed to resolving all enquiries as quickly as possible. Your feedback and suggestions help us improve our services.